Privacy Policy

1) What we collect

• Account data: username, password (hashed), date of birth/age check where required, preferences.
• Contact data: name, email, phone, support messages.
• Device & analytics: IP address, device/browser info, pages viewed, cookies/identifiers, approximate location (from IP).
• Promotions/entries: entry history, prize fulfilment details (e.g., delivery address) if you win.
• Payments: if you buy optional services, payments are handled by third‑party processors; we receive limited details (e.g., payment status, token/last 4 digits) and do not store full card numbers.

2) Why we collect it (purposes)

• Provide and administer your account and site features.
• Run promotions, validate entries, contact winners, and deliver prizes.
• Process payments and prevent fraud/abuse.
• Respond to enquiries and provide customer support.
• Improve performance, security, and user experience (analytics).
• Meet legal and regulatory obligations in New Zealand.

3) Lawful basis (NZ Privacy Act 2020)

We collect and use personal information only where it is necessary for our functions/activities and for a lawful purpose, including: performing a contract (providing the service), our legitimate business interests (security, fraud prevention, site improvement), compliance with law, and consent where required (e.g., optional marketing and certain cookies).

4) Sharing and disclosures

We may share information with trusted service providers (hosting, analytics, email/support tools, prize fulfilment partners, and payment processors) to operate SweepsPlayground.com. We may also disclose information to law enforcement or regulators where required or permitted by law. We do not sell your personal information.

5) International transfers

Some service providers may store or process data outside New Zealand. When we transfer personal information overseas, we take reasonable steps to ensure it is protected in a way that provides comparable safeguards to the NZ Privacy Act 2020 (e.g., contractual protections and security reviews).

6) Retention

We keep personal information only as long as needed for the purposes above, including to administer promotions, maintain records, resolve disputes, meet legal requirements, and enforce our terms. When no longer required, we delete or de-identify it (subject to backups and legal holds).

7) Security

We use reasonable safeguards appropriate to the sensitivity of the information (e.g., access controls, encryption in transit, monitoring, and least‑privilege practices). No method of transmission or storage is completely secure.

8) Your rights (NZ)

• Access: request a copy of the personal information we hold about you.
• Correction: request corrections; if we decline, you may ask for a statement of correction to be attached.
• Complaints: contact us first; you can also complain to the Office of the Privacy Commissioner (privacy.org.nz).

To protect you, we may need to verify your identity before responding.

9) Contact (Privacy Officer)

Privacy Officer, Sweeps Playground Limited
Level 12, 157 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
Email: contact@sweepsplayground.com
Phone: +64 4 888 3721