Cookie & Tracking Policy

What are cookies and similar technologies?

Cookies are small text files stored on your browser or device. Similar technologies include pixels (tiny images/scripts that send usage events), SDKs (code in apps), and local storage. These may collect information such as device type, browser, IP address, approximate location (derived from IP), pages viewed, and interactions.

Cookie categories we use

• Strictly necessary: Required for core site functions (e.g., security, load balancing, session management, fraud/abuse prevention, remembering essential settings). These cannot be switched off in our systems.
• Analytics: Help us understand site usage (e.g., page views, navigation, feature performance) so we can improve the service. We use aggregated reporting where possible.
• Advertising measurement (if enabled): Used to measure the effectiveness of advertising and prevent duplicate counting, typically via pixels or conversion tags. These do not necessarily identify you by name but may use device/browser identifiers.
• Preferences: Remember non-essential choices (e.g., language or UI preferences) to improve your experience.

Your choices and controls

• Cookie preferences: If our cookie banner or settings tool is available, you can use it to accept or reject non-essential cookies at any time. Open cookie preferences
• Browser controls: You can block or delete cookies in your browser settings. Note that blocking strictly necessary cookies may prevent parts of the site from working.
• Device controls: On many devices you can limit ad tracking or reset your advertising identifier in your OS privacy settings.
• Do Not Track: Some browsers send a “DNT” signal; there is no universal standard for how sites respond, so we may not respond to all DNT signals.

Third parties

We may use third-party service providers for hosting, security, analytics, and advertising measurement. These providers may set their own cookies or receive event data when you use our site. We aim to use providers that support privacy and security controls appropriate to the service.

Retention

Cookie lifetimes vary. Session cookies typically expire when you close your browser. Persistent cookies remain until they expire or you delete them. Where possible, we limit retention to what is necessary for the purposes described above.

Updates to this policy

We may update this policy from time to time to reflect changes in our technologies or legal requirements (including New Zealand’s Privacy Act 2020). We will post the updated version on this page and revise the “Last updated” date.